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CODE OF CONDUCT POLICY and PROCEDURES:

Rules and Regulations for Public Behavior

The Board of Trustees and Staff invite all our patrons to enjoy the New Rochelle Public Library and its books, special services and programs. The Library, as supported by the taxes of the citizens of the City of New Rochelle, strives to provide a clean, pleasant and safe place for all patrons. Therefore, the Board of Trustees is responsible for establishing the rules for public behavior in the library necessary to:

1.     Protect the rights and safety of individuals using the library

2.     Protect the rights of library employees and volunteers to conduct library business without interference

3.     Ensure the use of materials, services and facilities by the greatest number of individuals, and preserve materials
and facilities from harm

Therefore, the following rules and regulations have been established for all Library users – children, teens, and adults.
In general, any behavior which violates the law interferes with the use and enjoyment of the Library by others, or that interferes with Library employees in the performance of their duties, is prohibited. 

Library visitors must cooperate with Library and security personnel enforcing the Code of Conduct. Anyone whose behavior is not in compliance with the Library’s Code of Conduct will be asked to leave the building and is subject to loss of library privileges. If a person defies an order personally communicated by an authorized Library employee not to enter the Library or not to remain in the Library for failure to comply with this Code of Conduct, that person is subject to arrest for trespass.  Any person banned from the Library has a right to challenge the suspension of their user privileges by writing to the Library Director or his or her designee.
Copies of this Code of Conduct are available online, as well as at al public service desks in the building. Additionally, the following abbreviated list of rules is posted in all public areas:

NO: Abusive language to staff or patrons , Animals, Bare feet, Bathing, shaving or washing clothes in restrooms, Bicycles, Blocking aisles, stairs, exits or entrances, Creating a public disturbance, Damaging or defacing library materials or property, Distributing or selling items on library premises,  Drinks or Food (except in the Café) Engaging in any activity in violation of federal, state, or local laws , Engaging in or soliciting any sexual act, Feet on furniture, Fighting, Gambling or game playing, Harassing staff or patrons, Improper dress, including being in the library without a shirt, with offensive body odor or personal hygiene, or being otherwise attired so as to be disruptive to the library environment,  Leaving children under ten unattended, Loitering, Loud use of electronics and cell phones, Moving furniture, Obstructing aisles, walkways or seating, Photographing the library, staff or other patrons without permission, Possession of weapons, Roller blades,  Running, Skateboards, Sleeping, Smoking, Solicitation, Using or being under the visible influence of alcohol or drugs, Trespassing in non-public areas, or remaining in the library without permission before or after operating hours.
 

1.                Library Users and Visitors

The New Rochelle Public Library aims to insure professional service to all its patrons.  We can do this most effectively when everyone follows the guidelines outlined in this policy.  People demonstrating disruptive behavior will be asked to leave the library and risk losing library privileges.  Disruptive behavior includes but is not limited to: loud talking, yelling and laughing; fighting and horseplay; running and playing; boisterous socializing; throwing things; loud use of listening devices and cell phones; playing with library equipment, including sound on computers; and using profane or inappropriate language.
Library users and visitors shall not act in a disorderly manner,
as set forth in New York State Penal Law, Section 240.20.

Parents or caregivers are responsible for their children’s behavior on library premises. Children under the age of ten must not be left unattended in the library and must be accompanied and directly supervised by a responsible adult at all times, in all areas of the library.  Unattended children are free to utilize the library provided their behavior is not disruptive to other patrons or staff members.  Disruptive children may be asked to leave the library.  Truancy is a school problem.  Library staff does not have responsibility to report persons who appear to be truant; however, if when addressing other behavioral problems it becomes evident the patron involved is truant, the library may report the truant as well as address the behavioral problems according to this policy.

Sleeping is not permitted. Public health codes must be observed. Library users must be fully clothed and wear shoes. 
Smoking is not permitted anywhere in the library. The use of alcohol or drugs is prohibited on library property. Eating and drinking are not permitted in any areas of the Library open to the public, with the exception of the café. No animals are permitted, with the exception of those assisting the disabled.  Misusing the restrooms (e.g. using them for laundry or washing) is not allowed.

Distribution of unauthorized materials is not permitted in the library. Materials must be submitted for review and approval for posting and/or distribution. Solicitation of any kind is prohibited.  Loitering on library property is not allowed. Visual recording of the library, its users or staff is prohibited without the prior approval of the Library Director. 

Library furniture, fixtures, and property are arranged for effective library operation and security and may not be moved or rearranged. It is forbidden to sit on tables, place feet on furniture, sit on stairs, or block aisles. Patrons should sit one to
a chair and not tip back. Criminal mischief is prohibited, including defacement of the interior or exterior of the library. Endangering or impeding pedestrians with outdoor activities, such as skateboarding, skating, scooters, bicycling are prohibited, as is disorderly conduct and any actions that violate the law.
The library is not responsible for patrons’ personal property. Personal property will not be held at service points and may
not be stored or left anywhere in the library.
 

2.                Library Employees and Volunteers

Disruptive behavior that prevents library employees or volunteers from doing their jobs is prohibited.  Abusive language and behavior toward staff, including uncooperative attitude or actions that deliberately annoy others or prevent the legitimate use of the library and its resources, will not be tolerated.
Library users and visitors shall not harass others, as set forth in New York State Penal Law, Section 240.26.

 

3.                Library Materials and Services

All library materials must be checked out at the Circulation Desk on the first floor.  Each borrower assumes responsibility for materials checked out on his or her card unless the Library has been notified that the card has been lost or stolen. 

Materials must be kept clean and in good condition.
Theft, defacement, and mutilation of library materials are criminal offenses. Replacement charges are assessed for damaged library materials.

Fines are assessed for later return of materials. Library privileges will be suspended for fines and fees over $25. The Library Director is authorized to employ a collection agency to ensure the return of overdue materials.

Misuse of library computer equipment or usage will not be tolerated. Misuse includes:  false use of identification to sign on, disregard of Internet Policy and/or rules for computer use, damaging/defacing/altering equipment or software, downloading or installing programs or files on hard drive, sending/displaying/printing obscene material, and refusing to leave after one’s time limit is up and others are waiting.

Visitors to the library for programs and exhibits are expected to follow these rules and those of other related policies.

 

Disciplinary Process

Enforcement of these rules will be conducted in a fair and reasonable manner.  Library Staff are required to bring to an individual’s attention any act which violates this Code of Conduct and related policies. Such an individual will be asked to change his or her behavior to conform to the rules. Library staff may request users to show their library cards or other appropriate identification. All bags are subject to search. Violation of these rules may result in exclusion from the library building and/or suspension of library privileges, including the use of Library computers.
 

Suspension of Library Privileges

At the discretion of the Director and/or Assistant Director, repeat offenders of this code of conduct will be banned from the library for varying lengths of time.  For minors, letters will be sent to their parents. Since names and addresses are occasionally unavailable, suspension letters may be handed to the patron at the time of the action by either the Security Guard or librarian in charge. An example of the wording of this letter is attached. In the event a person refuses to accept the suspension letter, the order will still be in effect.  If the person remains on the premises or returns before the suspension is up, the Security Guard or Librarian in charge should verbally notify the patron of the action and request that he/she leave the Library, as they are subject to arrest for trespass. If the person refuses to leave, notify the Police Department and produce a copy of the suspension letter for them when they arrive.

The librarian in charge may suspend the privileges of a library user, including access to activities, services, or facilities without prior approval of the Director or Assistant Director if the situation violates this code of conduct or other policies.  If a person is engaged in serious offenses, the librarian in charge should call the Police Department rather than place themselves, other staff members or patrons in a threatening situation. Examples of serious offenses include but are not limited to: verbal abuse, violence, sexual harassment, vandalism, visible intoxication, sale or use of drugs, theft or attempted theft, physical harassment or any behaviors that threaten the safety and security of staff and/or patrons. 

An incident report should be prepared by any and all staff that witness violations of this code of conduct and forwarded to the Administrative Office.

A patron with suspended privileges may appeal a suspension in writing to the Director within ten working days of the date of the letter. The patron must state clearly why he/she believes that his/her privileges should be restored. The Director or a designee will respond to the appeal in writing within ten working days of the date the appeal was received. The decision of the Director
is final. 

Adopted by the New Rochelle Library Board of Trustees
March 11, 2008


 

       

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